You may order a private telephone line (Privatanschluss) at the T-com shops (Bonn city centre, Remigiusstraße or Bonn-Bad Godesberg, Koblenzer Str. 48, or at the Deutsche Telekom headquarters, Friedrich-Ebert-Allee, central phone number: (freecall) 0800 330 1000 or simply visit:
You may take over a telephone line from a previous customer by an "Auftrag für Übernahme eines Telefonanschlusses" (a fee will be charged). Telephones may be purchased from Deutsche Telekom. A booklet explaining telephone rates is available from Deutsche Telekom.
You may also choose another provider. Some may offer more attractive Internet and call-by-call rates, especially if you are calling outside of Germany. Having your telephone and Internet connection installed may take a bit of time. Please note that someone will have to be at home for the phone installation.
Local calls: dial the number without the area code (Vorwahl)
Long-distance calls: When dialling a number within Germany, dial the area code (which begins with "0") + the number
International calls: dial the country code (beginning with "00") + area code (omitting the "0") + the number
Directory Assistance: 11 8 33
National directory assistance: 11 8 80
German directory assistance in English: 11 8 37
International directory assistance: 11 8 34
In Germany you can be reached anywhere with a mobile phone. For newcomers in Germany from abroad too, it makes sense to use a mobile telephone with a German contract, whether for visits of a fixed duration or for more permanent relocation.
There are three large mobile network operators in Germany:
It is useful to know that there are numerous resellers on the German market who offer their tariffs under other names and contractual terms; by utilising these operators, however, the user can make phone calls on one of the above-mentioned major networks.
In contrast to many other countries, in Germany every prepaid card has to be activated online. This means that even if one purchases a prepaid card in a store, before the SIM can be used, it first has to be registered via the portal of the operator.