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Administration services

Due to the exceptional situation caused by the increasing number of coronavirus infections, most official buildings of the Bonn City Administration are currently only partially open. Citizens are obliged to wear medical masks in the service buildings of the city administration from Monday, February 1, 2021.

For reasons of health protection, a visit to the administration is therefore only possible by prior appointment. Access controls are carried out at the entrances to the buildings. The aim is to reduce and avoid personal contacts as far as possible and to clarify concerns by telephone or e-mail if possible. You find an overview of the central telephone numbers and e-mail addresses of the various specialist services  here

Special regulations for service centres

Special regulations apply to the Service Centre (DLZ): Currently the City Administration expanded the range of appointments in its service center. The opening hours have been extended for this purpose, and appointments can once again be booked online for all services.

Foreigners' Department: Access only with appointment

Thus, access is also restricted in the Foreigners' Department: "Anyone who has made an appointment by telephone can enter the building. Anyone who needs an urgent appointment will of course get one," says the responsible department head, City Director Wolfgang Fuchs.

Foreigners' Department: phone 0228 77600,  auslaenderamtbonnde

Online services

Here you will find a compilation of the online forms of the city of Bonn. Please note: The service is only available in German.

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