Vacations are currently seen by travelers as "time given back" with a longing for quality of life, nature and freedom combined with security. The importance of digitization in tourism is growing, along with "digital visibility" and bookability. In addition, customers are looking for personal tips and contacts, for example in the form of local tourist information. Professionally equipped tourist information offices are therefore an elementary component for the tourism development of a city. It is important to note that the Bonn-Information is not only used by visitors from outside the city, but is also an important contact point for locals before and during the pandemic. The Bonn-Information service team provides advice on important news in the cultural and event sector, on the range of public transport services, strengthens the local identity by selling souvenirs and tickets for sightseeing tours and city walks, and has excellent local knowledge. In view of the overabundance of information now available on the Internet, the colleagues are important guides, caretakers, and providers of tips and impulses for the guest. 

To ensure the implementation of city tours and city walking tours, a paid training of 19 tour guides was carried out in 2021, who were selected through a preliminary application process. The training comprised a total of 140 teaching units and ran for three months. It ended with a practical and a theoretical examination. Thanks to the comprehensive range of foreign languages offered by the tour guide team, tours are now also possible in Ukrainian, Afrikaans and Schwyzerdütsch.

On the initiative of the Landschaftsverband Rheinland (LVR), the "Lower Germanic Limes" (NGL) as the former border of the Roman Empire on the Rhine was added to the list of World Heritage Sites by UNESCO in July 2021. Then, in November in Bonn, the World Heritage status was officially awarded to the participating local authorities in North Rhine-Westphalia. This is connected with the task of making the Roman heritage in Bonn and along the Limes visible and tangible. The Roman camp in Bonn is one of the best preserved legionary camps of the entire former Roman Empire. The primary concern of the LVR is to raise awareness of the NGL among residents and visitors to the city of Bonn, while ensuring a uniform level of quality throughout the country. 

In 2021, overnight stays have risen steadily again since the pandemic in favor of leisure tourism. 851,920 overnight stays (previous year 765,482, up 11.3%) were recorded and 394,868 arrivals. A meaningful indicator to put the overnight stays of a city into perspective is the "tourism intensity". This is the quotient of the number of overnight stays and the number of inhabitants. In 2021, Bonn will have more than two and a half times as many overnight stays as inhabitants, which is a very good figure compared with other cities in North Rhine-Westphalia. This statement is confirmed by the Hotel Market Report NRW 2022 by Schollen Hotelberatung. In the ranking of the top 15 locations in NRW, Bonn performs excellently in terms of tourism intensity: "Düsseldorf, Cologne and Bonn occupy the first places here".